By placing an order through Mr.Cone, you agree to the following Terms & Conditions. Please read them carefully before using our website or services.
1. Cancellation Policy
- Order cancellations are only applicable if Mr.Cone rejects or cancels your order for any reason (e.g., item unavailable, operational issues).
- If your order was paid online, a full refund will be initiated in such cases.
Refund Details:
- Refund Timeframe: 7 to 14 business days.
- Mode of Refund: Same as original payment method.
- Processing Dependencies: Refund time depends on your bank or payment provider. Mr.Cone is not responsible for delays caused by banks or payment gateways.
2. Delivery Policy
- Orders are delivered either by our in-house riders or through third-party delivery partners.
- Delivery timelines, charges, and availability may vary based on your location, traffic conditions, and order volume.
- While we strive to deliver promptly, Mr.Cone is not responsible for delays due to factors beyond our control (e.g., weather, traffic, strikes, or third-party service delays).
- If available, you may receive tracking updates via SMS or email once your order is dispatched.
3. Customer Responsibilities
By placing an order, you agree to:
- Provide accurate contact details and delivery information.
- Ensure someone is available to receive the order at the provided address.
- Notify us immediately if there are issues with your order upon delivery.
4. Limitations of Liability
- Mr.Cone is not responsible for losses, damages, or delays caused by third-party delivery services.
- We are not liable for customer errors, such as providing incorrect delivery details or unavailability at the delivery address.
5. Changes to Terms
We may update these Terms & Conditions from time to time. Any updates will be posted on this page.
6. Contact Us
For questions or concerns about these Terms & Conditions, please contact us:
📧 Email: info@mrcone.pk
📞 Phone: +92315 2344400
📍 Address: Khwaja Shamsuudin Azeemi Rd, Sector 5, Surjani Town, Karachi
